Terms of Service

1. Acceptance of Terms

By accessing or using Docita's clinic management software and related services (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Service.

These Terms apply to all users of the Service, including healthcare providers, clinic administrators, staff members, and any other authorized users.

2. Description of Service

Docita provides a cloud-based clinic management platform that includes:

• Patient record management
• Appointment scheduling
• Prescription management
• Billing and invoicing
• WhatsApp integration for patient communication
• Analytics and reporting
• Document management

3. Account Registration

3.1 Account Creation

To use the Service, you must create an account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials.

3.2 Account Requirements

• You must be at least 18 years old to create an account
• You must be a licensed healthcare provider or authorized representative of a healthcare facility
• You must provide valid professional credentials when requested
• You are responsible for all activities that occur under your account

3.3 Account Security

You must immediately notify us of any unauthorized use of your account or any other security breach. We are not liable for any loss or damage arising from your failure to protect your account credentials.

4. Subscription and Payment

4.1 Subscription Plans

The Service is offered through various subscription tiers with different features and pricing. Details of current plans are available on our website.

4.2 Payment Terms

• Subscription fees are billed in advance on a monthly or annual basis
• All fees are non-refundable except as expressly stated in these Terms
• We reserve the right to change pricing with 30 days' notice
• Failure to pay may result in suspension or termination of your account

4.3 Free Trial

We may offer free trials for certain subscription plans. At the end of the trial period, you will be automatically charged unless you cancel before the trial ends.

5. Acceptable Use

5.1 Permitted Use

You may use the Service only for lawful purposes related to clinic management and healthcare delivery, in compliance with all applicable laws and regulations.

5.2 Prohibited Activities

You agree not to:

• Use the Service for any unlawful purpose
• Violate any applicable healthcare laws or regulations
• Upload malicious code or interfere with the Service
• Attempt to gain unauthorized access to any systems or data
• Share your account credentials with unauthorized persons
• Use the Service to store or transmit infringing or illegal content
• Reverse engineer or attempt to extract source code from the Service
• Resell or redistribute the Service without authorization

6. Data Ownership and Responsibilities

6.1 Your Data

You retain ownership of all data you enter into the Service ("Your Data"). You grant us a limited license to use Your Data solely to provide and improve the Service.

6.2 Data Responsibility

You are solely responsible for:

• The accuracy and legality of Your Data
• Obtaining necessary patient consents for data collection and storage
• Complying with healthcare privacy laws and regulations
• Maintaining appropriate backups of critical data

6.3 Data Export

You may export Your Data at any time using the export features provided in the Service.

7. Intellectual Property

7.1 Our Rights

The Service, including all software, designs, trademarks, and content (excluding Your Data), is owned by Docita and protected by intellectual property laws.

7.2 License Grant

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to access and use the Service for your internal business purposes.

8. Disclaimers

8.1 No Medical Advice

The Service is a practice management tool and does not provide medical advice, diagnosis, or treatment recommendations. All medical decisions remain the sole responsibility of the healthcare provider.

8.2 Service Availability

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT GUARANTEE UNINTERRUPTED OR ERROR-FREE SERVICE.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DOCITA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR GOODWILL.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

10. Indemnification

You agree to indemnify and hold harmless Docita, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any applicable laws or regulations
• Any claims related to Your Data or patient care

11. Termination

11.1 Termination by You

You may terminate your account at any time by contacting support. Upon termination, you will lose access to the Service and Your Data.

11.2 Termination by Us

We may suspend or terminate your access to the Service immediately if you violate these Terms or for any other reason with reasonable notice.

11.3 Effect of Termination

Upon termination, your right to use the Service will cease immediately. We will retain Your Data for a reasonable period to allow you to export it, after which it may be deleted.

12. Governing Law and Disputes

These Terms shall be governed by the laws of India. Any disputes arising from these Terms or the Service shall be resolved through binding arbitration in accordance with the Arbitration and Conciliation Act, 1996, with the seat of arbitration in Hyderabad, India.

13. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes by email or through the Service. Your continued use of the Service after such changes constitutes acceptance of the modified Terms.

14. General Provisions

• Entire Agreement: These Terms constitute the entire agreement between you and Docita regarding the Service.
• Severability: If any provision is found unenforceable, the remaining provisions will continue in effect.
• Waiver: Our failure to enforce any right or provision does not constitute a waiver.
• Assignment: You may not assign these Terms without our consent. We may assign our rights and obligations freely.

15. Contact Us

If you have questions about these Terms, please contact us at: