Privacy Policy

1. Introduction

Docita ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our clinic management software and related services (the "Service").

Please read this privacy policy carefully. By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, clinic name, and professional credentials when you register.
• Patient Data: Patient records, medical history, appointments, prescriptions, and billing information that you enter into the system.
• Payment Information: Billing details and payment method information for subscription services.
• Communications: Messages, feedback, and support requests you send to us.

2.2 Automatically Collected Information

• Usage Data: Information about how you use the Service, including features accessed and time spent.
• Device Information: Browser type, operating system, IP address, and device identifiers.
• Cookies: We use cookies and similar technologies to enhance your experience.

3. How We Use Your Information

We use the collected information for:

• Providing, maintaining, and improving our Service
• Processing transactions and sending related information
• Sending administrative information, updates, and security alerts
• Responding to your comments, questions, and support requests
• Analyzing usage patterns to improve user experience
• Detecting, preventing, and addressing technical issues and fraud
• Complying with legal obligations

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Secure data centers with physical security measures
• Regular backups and disaster recovery procedures

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. Medical records are retained in accordance with applicable healthcare regulations.

6. Data Sharing and Disclosure

We may share your information in the following situations:

• Service Providers: With third-party vendors who assist in providing our services (e.g., cloud hosting, payment processing).
• Legal Requirements: When required by law, regulation, or legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• With Your Consent: When you have given us explicit permission.

We do not sell your personal information or patient data to third parties.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data.
• Correction: Request correction of inaccurate data.
• Deletion: Request deletion of your personal data.
• Portability: Request transfer of your data to another service.
• Objection: Object to certain types of processing.
• Withdrawal: Withdraw consent where processing is based on consent.

To exercise these rights, please contact us at privacy@docita.work.

8. Healthcare Compliance

Docita is designed to help healthcare providers maintain compliance with applicable healthcare regulations including but not limited to:

• Information Technology Act, 2000 (India)
• Digital Personal Data Protection Act, 2023 (India)
• Medical Council of India guidelines
• HIPAA (for applicable US users)

9. Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at: